Customer Success Manager (Mid-market)

Role Overview

This is a hands-on, commercially-minded role for an experienced Customer Success Manager. You’ll carry a book of mid-market accounts, partner closely with Sales and Product, and help us mature how we deliver customer success as the business scales.

What You Will Do

Own a portfolio of mid-market accounts end-to-end, from onboarding through renewal and expansion. Run a smart, efficient book of business. Drive adoption with intent. Contribute to how we do CS. Partner with Sales on renewals and expansion.

Why It Might Be a Fit

3 to 5 years in customer success or account management in a B2B SaaS environment. Genuine AI fluency. Commercial instinct. Clear, direct communication. Comfort with ambiguity. Curiosity about the product space.

Requirements

• 3 to 5 years in customer success or account management in a B2B SaaS environment
• Genuine AI fluency
• Commercial instinct
• Clear, direct communication
• Comfort with ambiguity
• Curiosity about the product space

Benefits

• Equity for everyone
• Competitive base salary
• Environment designed for doing your best work
• Flexible remote set up
• Doveclub
• PTO
• 4 weeks accrued leave
• Floating public holidays
• Additional Kit Kat days
• Work from anywhere
• Up to 4 weeks per year
• Generous parental leave
• Up to 20 weeks of paid parental leave
• 4 weeks at 4 years
• Comprehensive health
• Dental
• Vision
• 401(K)
• Learning & Development allowance
• Wellness budget