Director Sales Operations – Benelux

Role Overview

We are looking for a strategic and customer-focused Sales Operations Director to lead our Sales Operations function, encompassing customer service, operational performance, customer fulfilment, and customer-centric execution across the Benelux region. As a member of the Benelux Leadership Team, you will drive operational excellence, customer satisfaction, process improvement, and business performance while ensuring a seamless end-to-end customer experience for our key retail and trade partners.

What You Will Do

Ensure the delivery of a best-in-class customer experience for key retail and trade partners, balancing operational efficiency with customer satisfaction. Drive continuous improvement across customer service processes, ensuring strong process adherence while improving efficiency and effectiveness.

Why It Might Be a Fit

We offer a strategic leadership role with direct impact on customer experience, operational excellence, and business performance across Benelux. The opportunity to shape the future of Sales Operations as a member of the Benelux Leadership Team. An international and collaborative environment with strong development opportunities.

Requirements

• Degree in Business, Management, or a related field.
• Extensive leadership experience in customer service, sales operations, supply chain, or a similar leadership role – ideally within consumer goods.
• Strong understanding of customer service operations, multi-channel distribution networks, and retail dynamics.
• Proven leadership capabilities, able to inspire, coach and develop high-performing teams in a collaborative culture.
• Excellent stakeholder management skills, with the ability to align commercial, operational, and customer priorities across a complex matrix organization.
• Proven experience leading business transformation, process optimization, and organizational change initiatives, delivering measurable improvements in performance and customer experience.
• Strong planning and organisational skills, with the ability to prioritise effectively and deliver results in complex and fast-paced environments.
• Strong communication, influencing and interpersonal skills to effectively engage stakeholders across all levels, both internally and externally.
• Fluent in Dutch and English; French is strongly preferred.

Benefits

• A strategic leadership role with direct impact on customer experience, operational excellence, and business performance across Benelux.
• The opportunity to shape the future of Sales Operations as a member of the Benelux Leadership Team.
• An international and collaborative environment with strong development opportunities.
• A culture that encourages ownership, innovation, and continuous improvement.