Customer Retention and Operations Specialist

Role Overview

Manage client retention, handle refunds and billing inquiries, and provide administrative support to the sales team. This is a full-time remote position with a working schedule of 1 PM – 10 PM UK timezone.

What You Will Do

Handle refunds and transfer requests, engage with customers to resolve concerns, handle chargeback cases, and manage payment recovery.

Why It Might Be a Fit

You will be a confident and assertive problem solver with strong organizational skills, excellent communication skills, and experience with CRM systems.

Requirements

• 3+ years of experience in sales, customer service, refunds handling, or a related role
• Excellent phone and email communication skills
• Proactive problem-solver with a customer-focused mindset
• Strong organizational skills with high attention to detail
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools

Benefits

• Competitive salary and bonuses
• Gym membership reimbursements
• Mental health benefits
• Generous vacation allowance
• Free access to all our courses