Associate Customer Success Manager – PO

Role Overview

The Associate Customer Success Manager (ACSM) supports core Customer Success activities by assisting with daily tasks that contribute to a positive customer experience. This role actively engages with internal and external groups to offer the highest level of customer service and develop collaborative long-term relationships.

What You Will Do

Support efforts to engage, retain, and grow the customer base by completing assigned tasks and following established processes. Coordinate with the sales community and CSM by completing assigned alignment tasks that support targeted business objectives and strategic initiatives.

Why It Might Be a Fit

Success in this role requires strong customer service skills, effective communication, reliability, and the ability to work both independently on assigned tasks and collaboratively as a member of the Exact Sciences team.

Requirements

• Bachelor’s Degree in Life Sciences, Business Administration, Marketing or field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience in lieu of Bachelor’s Degree
• Demonstrated ability to present ideas/data to internal and external customers in a way that produces understanding and impact
• Proficient with Microsoft Excel; ability to manipulate and summarize data, create pivot tables, and various charts
• Proficient with Microsoft PowerPoint; ability to create concise, clear presentations
• Demonstrated ability to work in a fast-paced, high-energy environment
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation

Benefits

• paid time off (including days for vacation, holidays, volunteering, and personal time)
• paid leave for parents and caregivers
• retirement savings plan
• wellness support
• health benefits including medical, prescription drug, dental, and vision coverage