Advisor, Sales Operations

Position Overview

Advisor, Sales Operations at Export Development Canada

Employment Type: Permanent

About the Role

The Sales Operations team is seeking a proactive, analytical, and resourceful Advisor to support business development professionals across EDC’s regional offices. Reporting to the Manager, Sales Operations, this role is part of a national team of Associates, Senior Associates, and Advisors focused on enabling sales execution through effective processes, tools, data, and operational support. The Advisor acts as a strategic partner to frontline teams by translating business priorities into operational plans, scalable solutions, and measurable outcomes.

Key Responsibilities

• Provide high-quality operational support to frontline teams, ensuring timely completion of sales activities and adherence to service level agreements (SLAs)
• Manage and prioritize work across shared intake channels (e.g., ServiceNow) in support of national work-sharing objectives
• Execute transaction-related processes, including onboarding, due diligence, and CRM data updates
• Champion data governance best practices to ensure the consistency, accuracy, and usability of sales data across the organization
• Maintain CRM dashboards and reports to track key performance indicators such as pipeline coverage, conversion rates, and sales cycle performance
• Analyze sales performance data and provide actionable insights and recommendations to support decision-making
• Lead or support the implementation and continuous improvement of sales initiatives, tools, processes, and operating models
• Identify process gaps and develop scalable solutions to improve efficiency, consistency, and effectiveness
• Lead or contribute to strategic projects aligned with organizational priorities
• Support territory design and coverage models to optimize sales effectiveness
• Build strong relationships with internal and external stakeholders, anticipate needs, and coordinate timely follow-up in support of business objectives
• Design and deliver Sales Operations training, onboarding resources, and job aids to enable consistent adoption of tools, processes, and best practices
• Provide guidance and mentorship to Associates and Senior Associates to support skill development and knowledge sharing
• Promote a collaborative team environment and a culture of continuous improvement

Required Qualifications

• Bachelor’s degree in business administration, Finance, Economics, Data Analytics, or a related field, or an equivalent combination of education and relevant experience
• Minimum of 5 years of experience in Sales Operations, Business Operations, Analytics, or a related field
• Bilingualism in both official languages (French and English)
• Strong written and verbal communication skills, with the ability to engage effectively with internal and external partners
• Experience working with CRM systems and managing data with a high degree of accuracy
• Demonstrated ability to collaborate across functions and build strong stakeholder relationships

What Will Make You Stand Out

• Experience in financial services, commercial lending, or a similar environment
• Experience using ServiceNow CSM and/or Salesforce CRM

Key Competencies

• Strategic thinking and business acumen
• Strong communication and stakeholder management skills
• Attention to detail
• Adaptability and resourcefulness
• Learning agility
• Continuous improvement mindset

Compensation

Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance-based incentive.

Work Environment

Export Development Canada operates in a hybrid work environment, with a current requirement of two in-office days per week, increasing to three days per week in September 2026 (subject to change). This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Brossard, Laval, Calgary, Edmonton, Halifax, or Vancouver. Relocation assistance is available for candidates who meet the eligibility criteria.

Why Join EDC?

• Comprehensive Benefits: EDC offers a competitive compensation and benefits package, work-life balance, and the opportunity to help make Canada and the world better through trade
• Work-Life Balance: EDC offers a competitive compensation package and work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Fridays and no meeting Fridays
• Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training
• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity and values diversity of ideas, strengths, and backgrounds to succeed
• Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy
• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs

Eligibility

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.