Senior Business Systems Analyst – GTM

Role Overview

This role serves as a technical anchor for Fastly’s revenue engine, specializing in the analysis and maintenance of CPQ, Product/SKU architectures, and the Lead-to-Opportunity lifecycle. The Senior Business Systems Analyst – GTM will be responsible for ensuring seamless system behavior across Salesforce, Workato, Logisense, and NetSuite by performing deep-dive investigations into complex system flows and data discrepancies using SQL.

What You Will Do

The Senior Business Systems Analyst – GTM will analyze product configuration, pricing logic, and quoting scenarios within established system frameworks. They will also support maintenance and evolution of product catalog and SKU structures based on defined GTM and Product requirements.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience as a Business Systems Analyst or similar role supporting Sales Systems, CPQ, or Marketing / Lead-to-Opportunity processes within a SaaS or subscription business model. They will have hands-on experience with Salesforce Sales Cloud and CPQ platforms, including quoting workflows, product configuration, pricing logic, and discounting structures.

Requirements

• Bachelor’s degree in Business, Management Information Systems, Computer Science, or related field (or equivalent practical experience)
• 5+ years of experience as a Business Systems Analyst or similar role supporting Sales Systems, CPQ, or Marketing / Lead-to-Opportunity processes within a SaaS or subscription business model
• Hands-on experience with Salesforce Sales Cloud and CPQ platforms, including quoting workflows, product configuration, pricing logic, and discounting structures
• Working knowledge of Lead → Opportunity → Post Sales, including integrations between Marketo, CRM, CPQ, automation platforms (e.g., Workato)
• Proven experience owning UAT execution, including building end-to-end test scripts, preparing test data across multiple systems, executing regression testing, logging reproducible defects, and validating fixes prior to release
• Experience performing operational issue triage in integrated system environments, with the ability to isolate whether failures stem from data, mapping, configuration, sequencing, or automation behavior
• Strong business analysis skills with the ability to translate business needs into clear requirements, user stories, and test scenarios
• Comfort working with system data, including SQL skills sufficient to investigate discrepancies, validate flows, and support root-cause analysis
• Familiarity with automation/integration platforms (e.g., Workato) and understanding how data moves between systems
• Experience supporting Agile delivery models and working closely with Product Owners and engineering teams

Benefits

• Comprehensive benefits package
• Basic salary: c30 lakh plus bonus, equity and benefits
• Equity and discretionary bonus programs