Senior Customer Success Manager

Role Overview

Join a rapidly growing business in an exciting industry, driving engagement of FT digital group subscriptions amongst customers and prospects. This senior role will handle high-value accounts, mentor other Customer Success managers, and inform the global customer success strategy.

What You Will Do

Handle strategic accounts, create engagement plans, develop business outcomes, communicate customer success, report on KPIs, and support product/service development.

Why It Might Be a Fit

This role requires extensive experience in customer success, business advice, relationship building, and strategic thinking. You will have opportunities to lead, mentor, and collaborate with colleagues.

Requirements

• Extensive experience in customer success or equivalent client-facing role
• Consistent track record of providing business advice to clients
• Evidence of building strong relationships with senior collaborators
• Sophisticated questioning skills
• Leadership and collaboration skills
• Analytical approach and strategic thinking

Benefits

• Generous annual leave
• Medical cover
• Inclusive parental leave packages
• Opportunities to give back to the community
• 50% hybrid working model
• Flexible working pattern requests