Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for leading the store team, ensuring customer satisfaction, and driving sales. They will model leadership behaviors and deliver results as a manager on duty. The role requires a strong focus on customer experience, leadership, and communication.

What You Will Do

The Customer Experience Manager will be responsible for ensuring all associates and managers are providing excellent customer service, achieving CSAT score goals, and maintaining store cleanliness and organization. They will also be responsible for training staff, supervising associates, and driving store sales and expenses.

Why It Might Be a Fit

This role is a great fit for someone who is passionate about customer experience, leadership, and communication. The ideal candidate will have excellent verbal and written communication skills, ability to multi-task, and creative thinking. They will also be able to maintain composure under pressure and work well in a fast-paced environment.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Health coverage
• Financial and personal wellness
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off
• Paid holidays
• Life insurance
• Disability insurance