Customer Success Manager

Role Overview

Fivetran is building data pipelines to power the modern data stack for thousands of companies. The Customer Success Manager will own retention and expansion of customers, increasing each customer’s usage of Fivetran while maintaining customer happiness, referenceability, and retention.

What You Will Do

The Customer Success Manager will hold calls with customers to promote adding connectors, engage on churn risk, and evangelize plan upgrades. They will also drive scaled campaigns to generate more usage and overall retention, and manage a PQL flow to grow and protect usage.

Why It Might Be a Fit

The right candidate will have experience in customer success, account management or sales for software, and be customer-centric, building relationships, understanding customer needs, and how Fivetran is delivering value.

Requirements

• Experience in a SaaS quota-carrying account management or customer success role
• Experience in analytics/data and AI tools is a plus!
• Experience with Salesforce is a must

Benefits

• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Monthly cell phone stipend
• Access to an innovative mental health support platform