Sr. Director, Revenue Operations (Global Customer Success & Services)

Role Overview

As Senior Director – Enterprise Success & Services Operations, you will lead critical cross-functional initiatives and drive the strategy, execution, and continuous improvement of our post-sale organization — spanning Professional Services, & Customer Success. Reporting to the VP of Revenue Operations, and business partnering with the VP of Enterprise Success and Services, you will serve as a key operational partner, translating business priorities into scalable processes and actionable insights.

What You Will Do

You will optimize post-sale delivery processes, implementing best practices to maximize efficiency, customer outcomes, and revenue retention. You will also lead a high-performing operations team, fostering professional development and operational excellence.

Why It Might Be a Fit

Success in this position requires strong leadership, analytical expertise, deep domain knowledge of Professional Services, Customer Success, and Support operations, and hands-on fluency with the systems that power them — within SaaS organizations.

Requirements

• 10+ years of experience in revenue operations, CS operations, services operations, or strategy roles within high-growth SaaS companies
• Direct experience supporting Professional Services, Customer Success, or Support functions
• Hands-on fluency with the systems that power post-sale teams, including CRM (Salesforce), CS platforms (e.g., ChurnZero, Gainsight), PSA/services delivery tools (e.g., Mavenlink/Kantata, FinancialForce), and support platforms (e.g., Zendesk, Salesforce Service Cloud)
• Proven ability to work independently and take initiative in a fast-paced environment
• Demonstrated experience leading cross-functional teams and developing innovative solutions for complex, ambiguous challenges
• Strong business and financial acumen with an understanding of services delivery, customer success methodologies, support operations, and project management in the SaaS industry
• Ability to thrive in a global, matrixed organization and collaborate effectively across Sales, Marketing, Product, and Finance functions
• Skilled at delivering clear, concise, and reliable analysis and insights to stakeholders
• Experience developing and tracking metrics, measuring KPIs such as NRR, CSAT, time-to-value, and utilization, and translating insights into actionable strategies
• Data-driven decision-maker with a strong analytical foundation and the ability to provide strategic guidance
• Proven ability to manage multiple priorities simultaneously and drive complex projects to completion

Benefits

• Annual base salary range: $270,000 – $330,000
• Variable compensation
• Bonus/equity may be available