Director, Sales Operations

Role Overview

The primary purpose of this role is to drive revenue growth through tactical execution of retention programs, driving higher retention across Global Technology Sales (GTS). This encompasses planning and development activities such as program design and execution, process improvement and world-class execution of existing programs to new areas.

What You Will Do

Responsible for the management and execution of programs, processes, systems, communications & logistics related to Sales Operations. Take ownership and define, deliver and manage programs on a global basis, in any area of the sales operations business.

Why It Might Be a Fit

This role requires leadership skills, ability to partner with senior management, and excellent stakeholder management, people skills, negotiation, influencing, collaboration, communication, and presentation skills.

Requirements

• Bachelor’s Degree or higher
• 10+ years’ business experience
• 7+ years successful project management experience involving implementation of large strategic projects across a complex matrix organization with distributed virtual teams.
• Ability to lead multiple large projects in parallel, continuing level of quality/detail for business analysis, design, and project management for each.
• Experience supporting content, strategy or product and/or product strategy, analytics platform projects and programs
• Experience with release planning, authoring user stories and acceptance criteria, viable product negotiation, and working with agile development teams with successful results.
• Demonstrated track record of successful business analysis, design and management of optimized processes, projects and programs in a complex global workforce environment.
• Leadership skills with the ability and credibility to own and manage complex global cross-business-unit programs of work, gain consensus and ensure successful outcomes, among large, diverse, global groups of constituents, with a broad spectrum of roles and titles, including senior executives.
• Thought leadership skills & ability to partner with senior management on program development and to lead and advice team members.
• Excellent stakeholder management, people skills, negotiation, influencing, collaboration, communication, and presentation skills a must
• Excellent business operations, project management, analytical & organizational skills, IT literacy, numeracy, initiative, problem solving, rigor and attention to detail, time management and prioritization skills
• Ability to manage, lead and guide less experienced colleagues.
• Ability to work independently and as a collaborative team player, with excellent time management & prioritization skills to manage a heavy, diverse workload, multiple non-routine complex projects, often with competing priorities and tight deadlines, concurrently, maintaining complete control over process at all times.

Benefits

• Competitive salary
• Generous paid time off policy
• Charity match program
• Medical, Dental & Vision Plans
• Parental Leave
• Employee Assistance Program (EAP)
• 401K matching