Account Manager

Role Overview

You’ll own an existing book of installed base accounts, inheriting relationships and building on them to retain and grow. This is a relationship-first, commercially-driven role, responsible for making customers successful enough that renewal is a foregone conclusion and expansion is a natural conversation.

What You Will Do

Own a book of installed base accounts, develop and execute account plans, build deep relationships, proactively monitor customer health, and lead customers through best practices and product training.

Why It Might Be a Fit

You’ll be a driver of AI adoption, helping customers understand what’s possible with Nue’s AI features and connecting those capabilities to their business outcomes. You’ll need a proven track record in enterprise SaaS account management, experience managing a mixed portfolio, and strong commercial instincts.

Requirements

• Proven track record in enterprise SaaS account management or customer success
• Experience managing a mixed portfolio and growing it
• Deep familiarity with SaaS order-to-cash workflows, recurring revenue models, and ARR expansion mechanics
• Strong commercial instincts
• Ability to build credibility quickly with sales ops, finance, and IT buyers
• Exceptional communication skills
• Analytical skills
• Genuine fluency with AI tools in your daily workflow
• Comfort translating technical AI capabilities into business value conversations