Customer Service Representative/Inside Sales Representative

Role Overview

The CSR/Inside Sales Representative partners with regional Territory Sales Managers to drive territory coverage and maintain positive dealer relationships. They work as part of a team to make dealers aware of upcoming training, literature availability, and ensure they are happy with products and services.

What You Will Do

The representative will help build sales, maintain sales programs, provide excellent customer service, execute all aspects of the sales function, and recommend alternate products. They will also obtain and monitor scheduled shipment dates, generate new and repeat sales, and educate customers about product terminology, features, and benefits.

Why It Might Be a Fit

The ideal candidate will have 1-3 years of progressive sales experience, 2+ years of customer service experience, and a high school diploma or GED equivalent. They will be able to provide excellent customer service, work positively with all levels of management and peers, and have a positive, professional attitude.

Requirements

• 1-3 years of progressive sales experience
• 2+ years of customer service experience
• High School diploma or GED equivalent
• Knowledge of HVAC equipment/products (preferred)
• General Microsoft Office skills (Outlook, Excel, Word)
• Database application skills
• Effective and high-quality Customer Service/Relationship management skills
• Positive, professional attitude
• Developing rapport and effective listening skills
• Professionalism – patience, poise, and tact
• Effective verbal and written skills
• Effective organizational skills and time management skills
• High level of attention to detail and accuracy
• Ability to establish positive working relationships with internal and external customers and employees
• Ability to apply good judgement and strong work ethics and integrity
• Ability to assist in the warehouse and operate a forklift as needed

Benefits

• Pay Range: $22.43 – $28.00