Customer Service Representative/Inside Sales Representative

Role Overview

The CSR/Inside Sales Representative sells the organization’s products and services to prospective and established customers. They handle customers’ needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. The CSR collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

What You Will Do

Provide excellent customer service via face-to-face, phone calls, and e-mails. Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates. Generate new and repeat sales by providing product and technical information in a timely manner.

Why It Might Be a Fit

Must be knowledgeable of the organization’s policies, procedures, practices, products, and services. Must be able to handle high-volume customer traffic, diffuse negative situations, and establish positive working relationships with internal and external customers and employees.

Requirements

• 1-3 years of progressive sales experience
• High School diploma or GED equivalent, some colleges preferred
• Knowledge of HVAC equipment/products is preferred
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications

Benefits

• Pay Range: $19.11 to $23.90 hourly