Technical Account Manager, SAISV, Google Cloud Consulting

Role Overview

As a Technical Account Manager, you will help customers successfully adopt Google Cloud products, leading the implementation journey and providing technical guidance. You will develop relationships with stakeholders to understand customer needs and drive business transformation strategies.

What You Will Do

Accelerate customer adoption of Google Cloud, provide technical guidance, manage timelines and milestones, and develop strategic roadmaps. Plan for customer events and launches, and work with customers and Support to guide issues/escalations to resolution.

Why It Might Be a Fit

You will play a key role in understanding customer needs and helping shape the future of businesses using technology to connect with customers, employees, and partners. You will have the opportunity to develop best practices and assets based on learnings from customer engagements.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related technical field
• 5 years of experience in a customer-facing role
• Experience in cloud operations, technical support, and escalation management
• Understanding of IT operations, database systems, networking, IT security, and cloud-native application development

Benefits

• Bonus target
• Equity
• Benefits