Customer Success Manager, Japan

Role Overview

As a Customer Success Manager, you’ll help GitLab customers realize the full value of our DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy. You’ll serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle, continuous integration, continuous deployment, and DevSecOps best practices.

What You Will Do

Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab. Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.

Why It Might Be a Fit

Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy. Background in customer success, professional services, technical account management, or a related function with direct customer engagement.

Requirements

• Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy
• Background in customer success, professional services, technical account management, or a related function with direct customer engagement
• Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows
• Knowledge of the software development lifecycle, including typical development pipelines and tooling
• Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices
• Skill in translating product usage data and technical details into clear, actionable insights for both technical and executive stakeholders
• Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change

Benefits

• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave