Inside Sales & Service Representative

Role Overview

Meet or exceed sales targets, process sales orders, and assist customers. Work with the Profit Center Manager to establish revenue and margin targets. Support Counter and Outside Sales activities and all Profit Center activities.

What You Will Do

Meet sales targets, process sales orders, assist customers, generate sales leads, identify opportunities for value-added services, and resolve customer problems.

Why It Might Be a Fit

Ideal candidate has 1 year of experience in customer service or inside sales, knowledge of products sold in the Profit Center, and excellent customer service and communication skills.

Requirements

• 1 year of experience in customer service or inside sales; contractor sales preferred
• Knowledge of products sold in the Profit Center preferred
• Effectively use Microsoft Office software (Outlook, Word, Excel)
• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell
• Build influential relationships and trust with customers and vendors through open and interactive communication
• Be able to ask probing questions to understand customer needs, overcome objections, and close the sale
• Be able to build positive working relationships and inspire teamwork with co-workers
• Be able to learn and operate the computer related systems used to process orders
• Be able to learn to operate warehouse material-handling equipment
• Read, write, speak, and understand English
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals

Benefits

• Competitive starting wage
• Profit-Sharing Program
• Full-time benefits (medical, dental, vision, prescription coverage, accident, hospital indemnity, critical care coverage, life insurance, long term disability, pre-tax accounts for healthcare, dependent care, and commuter benefits)
• Paid vacation, holidays, and sick time
• Paid pregnancy and parental leave
• Paid day of community service
• 401(k)
• Retirement cash account with company contributions
• Targeted training programs
• Company wellness program
• Employee discounts
• College tuition benefits