Inside Sales Specialist

Role Overview

The Inside Sales Specialist is a key growth driver for the company, responsible for converting private pay inquiries into clients across multiple markets and states. This role owns the full intake journey, from first contact through start of care, and is expected to bring both consultative sales skills and genuine care for families navigating home care decisions.

What You Will Do

Respond promptly to inbound leads, serve as the first point of contact for families/clients, handle a high volume of prospective client calls, conduct thorough discovery, and manage and advance a pipeline of leads.

Why It Might Be a Fit

This role requires a self-starter with excellent follow-up discipline and a results-driven mindset, strong interpersonal skills with a high degree of empathy, and exceptional written and verbal communication skills.

Requirements

• 3+ years of Inside Sales or Intake experience, preferably in private pay home care, senior care, or health care services
• Bachelor’s degree preferred or equivalent work experience in sales, healthcare intake, or customer service
• Experience with CRM systems (HubSpot preferred) and comfort using technology to manage leads, track progress, and report on KPIs
• Strong interpersonal skills with a high degree of empathy, professionalism, and active listening
• Self-starter with excellent follow-up discipline and a results-driven mindset
• Exceptional written and verbal communication skills; ability to convey information clearly and compassionately

Benefits

• 401k
• Medical, Vision & Dental Insurance
• PTO, Sick Time, Floating Holidays