Customer Success Manager – UKI

Role Overview

The Customer Success Manager will lead with AI to deliver customer value, build long-lasting relationships, and help customers unlock their full HubSpot potential. They will work with customers on a regular basis to understand their goals and align them with the necessary resources to achieve them.

What You Will Do

The day-to-day work will be a mix of proactive and reactive work, including 4-5 scheduled deep-dive meetings per day with customers, making strategic and tactical recommendations, and keeping them up to date on the latest and greatest features from HubSpot.

Why It Might Be a Fit

To excel in this role, you will need to have fluency in written and spoken English, 2+ years of experience in a client-facing or account management role, business savvy with consultative, problem-solving, and issue resolution skills, and strong knowledge of the media/digital landscape.

Requirements

• Fluency in written and spoken English
• 2+ years of experience in a client-facing or account management role
• Business savvy with consultative, problem-solving, and issue resolution skills
• Strong knowledge of the media/digital landscape
• Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
• Super organised, quick learner who works well under pressure
• Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
• Knowledge of Loop Marketing, AEO, and LLM or the aptitude to learn it quickly and independently are required

Benefits

• Flexible work arrangements
• Opportunity to build strong connections with team and peers
• Support for candidates who may need alternative arrangements
• Accommodation for employees with disabilities
• Equal opportunity policy
• Use of AI to help screen or assess candidates
• CLEAR ID Verification during the hiring process

Tagged as: Excel, HubSpot