Role Overview
As the Manager of Partner Success, you will lead a global team of Partner Success Managers, building a high-performance culture and ensuring 85% of new partners are fully set up within their first 16 days. You will analyze churn indicators, design global playbooks, and partner with Channel Account Management leaders to identify roadblocks and ensure enablement efforts help sales goals.
What You Will Do
Hire, lead, and coach a global team of 7–8 Partner Success Managers, analyze churn indicators, design and implement global playbooks, partner with Channel Account Management leaders, drive the team to identify and act on ‘at-risk’ indicators, and establish and track KPIs.
Why It Might Be a Fit
You will be a builder who gives a $h*t about the partner experience, outcome-obsessed, and able to lead through transparency and trust. You will have 3+ years of experience leading teams in customer success, enablement, or account management, and a proven track record of building teams or processes from scratch.
Requirements
- 3+ years of experience leading teams in customer success, enablement, or account management
- Proven track record of building teams or processes from scratch
- Direct, candid communication style and ability to lead through transparency and trust
- Experience with data and trend analysis
- Deep personal ownership of outcomes
- Experience in the MSP or cybersecurity space is a huge plus
Benefits
- 100% remote work environment
- Generous paid time off policy
- 12 weeks of paid parental leave
- Highly competitive and comprehensive medical, dental, and vision benefits plans
- 401(k) with a 5% contribution regardless of employee contribution
- Life and Disability insurance plans
- Stock options for all full-time employees
- One-time $500 reimbursement for building/upgrading home office
- Annual allowance for education and professional development assistance
- $75 USD/month digital reimbursement
- Access to the BetterUp platform for coaching, personal, and professional growth
To apply for this job please visit job-boards.greenhouse.io.
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