Senior Technical Account Manager

Role Overview

Serve as the primary technical advisor for strategic customers, combining technical expertise with relationship management skills to drive successful implementations and maximize product adoption.

What You Will Do

Lead customer implementations, integrations, configurations, and technical onboarding activities, troubleshoot complex technical issues, and conduct service reviews and technical presentations.

Why It Might Be a Fit

This role requires a hands-on, customer-facing professional who thrives in complex environments, enjoys solving ambiguous problems, and can effectively bridge the gap between customers and internal teams.

Requirements

• Bachelor’s degree, preferably in a STEM discipline
• 5+ years of experience in customer-facing technical roles supporting enterprise software solutions
• Experience as a Technical Account Manager, Solutions Engineer, Solutions Architect, Technical Consultant, Engagement Manager, Technical Lead, or a similar customer-facing technical role
• Strong understanding of enterprise software applications, integrations, APIs, and system architectures
• Experience with SQL, REST APIs, JSON, and troubleshooting complex technical environments
• Knowledge of information security concepts and highly regulated industries is strongly preferred

Benefits

• Flexible Working Hours & Workplace
• Open Vacation Policy