Growth Customer Journey Expert

Role Overview

We are looking for a talented and enthusiastic Customer Journey Expert to join our Growth and New Segments area of Payments and Daily Banking Tribe. As customer journey expert, you will own the end-to-end acquisition journeys for Cuenta Nómina and Cuenta NoCuenta, driving commercial growth while continuously improving the customer experience.

What You Will Do

Your key responsibilities will include owning and delivering commercial targets through the design, execution, and monitoring of acquisition campaigns, driving acquisition initiatives across all sales channels, and representing the voice of the customer and continuously improving onboarding and daily banking journeys.

Why It Might Be a Fit

We are looking for someone with experience in product, customer journey, or acquisition roles, ideally in banking or digital services, with a strong understanding of acquisition funnels and onboarding journeys, and a data-driven and analytical mindset.

Requirements

• Experience in product, customer journey, or acquisition roles, ideally in banking or digital services
• Strong understanding of acquisition funnels and onboarding journeys
• Data-driven and analytical mindset
• Experience working in Agile, cross-functional teams, and strong stakeholder management skills
• Strategic and creative thinker with a proactive, hands-on attitude and strong drive to make things happen

Benefits

• Flexible remuneration
• Restaurant card
• Health insurance for you and your family
• Life insurance
• Free company shuttle
• Banking benefits
• Special loans with more beneficial conditions
• Special mortgage conditions after 6 months working at the bank
• Pension plan after 1 month with us
• 360o care of the employee (physical, mental, social connection & purpose)
• Physiotherapy service on site
• Clinics with professional, world-class athletes
• Gympass service
• Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG
• International Remote work program