Customer Success Manager

Role Overview

This role is ideal for a customer-obsessed, data-driven success professional who thrives at the intersection of product adoption, retention, and creator growth. You will work closely with high-potential creators as they launch and scale their digital businesses, ensuring they achieve real outcomes from onboarding through long-term success.

What You Will Do

You will own the end-to-end success journey of a portfolio of creators, ensuring strong onboarding, activation, engagement, and retention outcomes. You will proactively identify risks, remove friction points, and help creators turn early product usage into meaningful business results.

Why It Might Be a Fit

You should bring solid experience in high-touch Customer Success or Creator Success roles, ideally within SaaS, EdTech, or creator-focused environments. A strong analytical mindset, combined with empathy and commercial awareness, is essential to succeed in this role.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar role
• Experience in startup or fast-scaling, remote-first environments preferred
• Strong understanding of onboarding, activation metrics, and customer lifecycle management
• Proficiency with tools such as HubSpot, Intercom, ChurnZero, or similar platforms
• Ability to segment users and tailor engagement strategies across different customer journeys
• Strong command of customer health metrics (NRR, NPS, CSAT, LTV, churn indicators)
• Excellent communication, relationship-building, and stakeholder management skills
• Strong organizational and project management abilities across multiple customer portfolios
• Comfortable working asynchronously using tools like Notion, Slack, and Loom

Benefits

• Fully remote work flexibility
• Team offsites and international retreats
• High autonomy with ownership over customer success strategies and outcomes
• Strong focus on learning, coaching, and continuous career development
• Tech and co-working budget to support productivity and flexibility
• 24 vacation days plus 10 additional celebration holidays
• Paid parental leave
• Collaborative, mission-driven, and creator-focused work environment