Customer Success Manager

Role Overview

Customer Success Manager based in India, responsible for the end-to-end success journey of a portfolio of creators, ensuring strong onboarding, activation, engagement, and retention outcomes. Work closely with Product and Marketing teams to shape the customer experience.

What You Will Do

Manage a portfolio of high-value creators, design and optimize onboarding journeys, monitor customer health metrics, identify churn risks, and implement retention strategies.

Why It Might Be a Fit

Ideal for a customer-obsessed, data-driven success professional with 3+ years of experience in Customer Success or Creator Success roles, preferably in SaaS, EdTech, or creator-focused environments.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar role
• Experience in startup or fast-scaling, remote-first environments preferred
• Strong understanding of onboarding, activation metrics, and customer lifecycle management
• Proficiency with tools such as HubSpot, Intercom, ChurnZero, or similar platforms
• Ability to segment users and tailor engagement strategies across different customer journeys
• Strong command of customer health metrics (NRR, NPS, CSAT, LTV, churn indicators)
• Excellent communication, relationship-building, and stakeholder management skills
• Strong organizational and project management abilities across multiple customer portfolios
• Comfortable working asynchronously using tools like Notion, Slack, and Loom

Benefits

• Fully remote work flexibility
• Team offsites and international retreats
• High autonomy with ownership over customer success strategies and outcomes
• Strong focus on learning, coaching, and continuous career development
• Tech and co-working budget to support productivity and flexibility
• 24 vacation days plus 10 additional celebration holidays
• Paid parental leave
• Collaborative, mission-driven, and creator-focused work environment