Customer Success Manager

Role Overview

This role offers the opportunity to be at the center of long-term client success within a complex, data-driven healthcare technology environment. As a Customer Success Manager, you will serve as a trusted advisor to enterprise health plan and provider clients, ensuring they achieve measurable value from a sophisticated platform supporting risk adjustment, quality improvement, and clinical intelligence.

What You Will Do

Manage end-to-end customer relationships across onboarding, adoption, ongoing engagement, and renewal cycles for enterprise healthcare clients. Lead day-to-day project execution, including planning, status tracking, customer communication, and issue resolution.

Why It Might Be a Fit

This is a high-impact position where your work directly contributes to improved healthcare outcomes and stronger client performance. You will act as the voice of the customer, influencing product direction and internal priorities while driving adoption, satisfaction, and retention.

Requirements

• 5+ years of experience in customer success, consulting, project management, or client management roles within a technology environment
• Strong healthcare industry experience, ideally within provider, payer, or healthcare intermediary organizations
• Familiarity with risk adjustment models and healthcare data validation requirements
• Proven ability to manage complex enterprise-level customer relationships and drive long-term retention and expansion
• Experience using CRM and project management tools such as Jira, HubSpot, Gong, or similar platforms
• Strong analytical and problem-solving skills with the ability to interpret data and generate actionable insights
• Excellent written and verbal communication skills, including comfort presenting to senior internal and external stakeholders
• Ability to collaborate effectively across Product, Engineering, and Data teams in a fast-paced environment
• Strong organizational skills with the ability to prioritize and manage multiple customer accounts simultaneously
• Autonomous, accountable, and proactive approach to work with strong ownership mindset

Benefits

• Competitive salary aligned with experience and market benchmarks (approx. $100,000–$110,000 USD annually)
• Comprehensive medical, dental, and vision insurance coverage
• 401(k) retirement plan with employer matching
• Generous paid time off (PTO) policy and holidays
• Opportunity to work in a fully remote environment within the United States
• Exposure to advanced healthcare analytics and value-based care technology
• Career growth opportunities within a rapidly evolving healthcare technology organization
• Collaborative, cross-functional work environment with strong emphasis on customer impact and innovation