Strategic Customer Success Manager

Role Overview

This role sits at the intersection of enterprise relationship management, revenue strategy, and cross-functional execution for high-value, complex customers. You will be responsible for owning and growing strategic B2B SaaS accounts, ensuring strong retention while identifying expansion opportunities across multi-location organizations.

What You Will Do

Own the full enterprise customer lifecycle, lead Quarterly Business Reviews, build and execute account strategies, partner with cross-functional teams, and develop scalable customer success playbooks.

Why It Might Be a Fit

You will contribute to building scalable customer success frameworks, drive Quarterly Business Reviews, and align internal teams around customer outcomes. This is a high-impact role in a fast-paced, collaborative environment where customer value and long-term growth are central priorities.

Requirements

• 5+ years of experience managing enterprise or strategic B2B SaaS accounts
• Strong track record of driving retention, expansion, and measurable customer success outcomes
• Proven ability to engage and influence executive stakeholders
• Experience managing full post-sale lifecycle activities
• Strong commercial acumen
• Excellent communication, presentation, and relationship-building skills

Benefits

• Competitive base salary with performance-based incentives and equity opportunities
• Fully remote work environment with flexibility and autonomy
• Comprehensive health coverage
• Flexible PTO policy with generous time off
• Parental leave and family-forming support benefits
• Retirement savings plan options
• Wellness, learning, and home office stipends