Technical Customer Success Manager – Enterprise / Commercial Segments

Role Overview

Act as a strategic technical advisor responsible for driving the success of enterprise and commercial customers across their entire post-sales journey. Ensure seamless onboarding, strong product adoption, and long-term value realization from a modern unified IT management platform.

What You Will Do

Proactively identify risks, resolve technical blockers, and guide customers toward optimal platform usage across identity, access, and device management domains. Collaborate closely with internal product, engineering, and support teams to ensure customer success and continuous improvement.

Why It Might Be a Fit

This is a high-impact role in a fast-paced SaaS environment where customer outcomes directly shape retention and growth. Opportunity to work with a globally distributed SaaS organization operating at enterprise scale.

Requirements

• 5+ years of experience in SaaS, Customer Success, Technical Account Management, Solutions Engineering, or Enterprise Technical Support roles
• Strong technical expertise in at least three areas such as IAM, SSO (SAML/SCIM), Active Directory, Okta, Google Workspace, endpoint/MDM management, REST APIs, or Zero Trust security frameworks
• Hands-on experience with systems administration across Windows, macOS, and Linux environments
• Strong understanding of identity and access management concepts including SSO, SCIM, LDAP, and authentication protocols
• Proven ability to manage senior stakeholder relationships and drive strategic customer engagement
• Strong troubleshooting and problem-solving skills in complex technical environments
• Excellent communication skills with the ability to translate technical concepts into business value
• Experience working in fast-paced SaaS environments with strong organizational and prioritization abilities
• Familiarity with scripting (PowerShell preferred) and integration tools is an advantage
• Self-driven mindset with a proactive approach to learning and testing new technologies

Benefits

• Fully remote-first role within India with flexibility in work location
• Opportunity to work with a globally distributed SaaS organization operating at enterprise scale
• High-impact customer-facing role influencing product adoption and business outcomes
• Exposure to cutting-edge identity, security, and IT management technologies
• Strong culture of autonomy, ownership, and continuous learning
• Opportunity to collaborate with global engineering, product, and customer success teams
• Competitive compensation aligned with experience and expertise