Sales Lead – Citadel

Role Overview

As a Supervisor at Kipling, you will support the store’s leadership team and drive exceptional customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

What You Will Do

Deliver personalized customer engagement, support sales goals, model selling behaviors, coach and develop associates, supervise daily store operations, and maintain visual merchandising standards.

Why It Might Be a Fit

Ideal for someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about delivering exceptional service.

Requirements

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment
• Proven ability to drive results through store teams and exceed sales and profit goals
• Skilled in coaching, motivating, and building high-performing, diverse teams
• Strong verbal and written communication skills with the ability to influence across all levels
• Solution-oriented and flexible in a fast-paced, dynamic retail environment
• Capable of working independently, managing shifting priorities, and meeting business expectations
• Comfortable using word processing, spreadsheets, and retail software tools
• Ability to stand and move throughout the store for extended periods and perform physical tasks

Benefits

• Incentive Potential
• Annual incentive plan
• Sales incentive
• Commission potential