Marketing Operations Director

Role Overview

Serve as the operational leader for the customer organization, driving cross-functional alignment, execution, and accountability across marketing, digital, brand, enrollment support, and key enterprise partners. Lead prioritization, workflow coordination, integrated planning, and operational governance across internal teams, cross-functional stakeholders, and external agency partners.

What You Will Do

Lead end-to-end coordination of digital, marketing, and customer experience initiatives from intake through execution and post-launch analysis. Manage integrated project plans spanning digital development, creative production, customer and internal communications, call center readiness, field marketing execution, and operational implementation.

Why It Might Be a Fit

This role requires strong strategic thinking, operational discipline, adaptability, and executive influence to synthesize competing priorities, support organizational decision-making, optimize resource allocation, and drive high-performing execution across the customer organization.

Requirements

• 8–12+ years of experience in marketing operations, program management, marketing execution, or related roles within complex, matrixed organizations
• Proven success leading large-scale, cross-functional initiatives spanning marketing, digital, customer experience, and operational teams
• Experience managing integrated campaign execution or enterprise-level initiatives involving multiple stakeholders and dependencies
• Demonstrated experience working closely with senior leadership and influencing decision-making across functions
• Background in highly regulated or operationally complex industries (e.g., healthcare, financial services, insurance, etc.) preferred
• Bachelor’s degree in Marketing, Business, Communications, or related field required
• MBA or relevant advanced degree preferred

Benefits

• Bi-weekly paid
• $140-167,000 base salary
• Support Central bonus program
• Health and Wellness Benefits
• Medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs)
• Life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection
• 401(k) retirement plan
• Company provided match on elective deferrals
• Education assistance including tuition reimbursement
• Childcare discount available to all employees
• Corporate partner Discounts
• Paid time off
• Flexible Paid Time Off (PTO) plan