Customer Success Manager

Role Overview

We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization.

What You Will Do

Develop and maintain strong relationships with key stakeholders at Linear’s largest customers – act as the primary point of contact for customer inquiries, concerns, and feedback. Become a product expert and help customers use Linear to drive business outcomes.

Why It Might Be a Fit

5+ years relevant work experience in a technical customer-facing role. SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment.

Requirements

• 5+ years relevant work experience in a technical customer-facing role
• SaaS and start up experience
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Previous experience working with product + engineering teams and/or developer tools

Benefits

• Interesting and challenging work
• Work-life balance
• Competitive salary
• Equity
• Employee-friendly equity terms
• Stipend to set up your home office
• Paid lunch and coffee during workdays
• Work remotely, no commuting to the office
• Paid co-working space/desk at an office
• Health, dental, and vision insurance (US)
• Regular team events and offsites
• 5 weeks of paid vacation
• 4 months of paid parental leave