Customer Success Manager

Role Overview

As a Customer Success Manager, you will serve as the primary guide and strategic partner for our customers throughout their entire lifecycle. You will help customers unlock the full potential of our AI-powered platform to achieve their unique business goals.

What You Will Do

Strategic Partnership, Relationship Management, Retention & Growth, Cross-Functional Advocacy, Value Realization

Why It Might Be a Fit

3+ years of proven experience handling and negotiating renewals, upsells, and cross-sells in a high-performance SaaS environment, ability to build strategic relationships, experience with CRM/CS tools

Requirements

• 3+ years of proven experience handling and negotiating renewals, upsells, and cross-sells in a high-performance SaaS environment
• Ability to build strategic relationships at various levels, both internally and externally
• Experience with Salesforce, Gong.io, Outreach, and Catalyst (or similar CRM/CS tools)
• Must be highly organized, process-oriented, and capable of working to strict targets and deadlines

Benefits

• medical, dental, and vision insurance
• 401k retirement plan with a company match
• equity awards
• flexible paid time off
• generous parental leave
• life and disability insurances