Customer Success Manager – Aerospace & Defense

Role Overview

Lumafield is seeking a Customer Success Manager (CSM) with experience in Aerospace and/or Defense to drive outcomes and strategic growth for customers in this sector. The CSM will lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through account growth.

What You Will Do

Serve as the primary point of contact and trusted advisor for customer accounts, coordinating cross-functional collaboration across Lumafield teams. Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services.

Why It Might Be a Fit

This role requires technical depth to understand engineering analyses, as well as business acumen to translate technical success into measurable business value. The CSM will own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders.

Requirements

• Engineering B.S. degree or similar
• 10+ years of experience in technical experience in engineering or manufacturing, and client facing experience
• Proven experience managing accounts, contracts, or technical programs within the defense ecosystem
• Familiar with the business models, products, and manufacturing processes in aerospace and defense
• Knowledge of common standards such as AS9100
• Excellent verbal and written communication
• Ability to independently create and deliver executive level presentations

Benefits

• Competitive cash compensation
• Equity compensation
• Health & wellness stipend
• 401k
• Parental leave
• Flexible PTO
• Commuter benefits
• Company wide events