Revenue Operations Senior Manager

Role Overview

Lytx is looking for a Senior Manager of Revenue Operations to build and lead the operational foundation supporting our Key Account Management (KAM) and Customer Success (CSM) organizations. This is a builder role — the processes, frameworks, and data infrastructure needed to run a world-class Retain & Grow motion largely do not exist yet, and you will own creating them.

What You Will Do

Renewal Forecasting & Revenue Metrics, Pipeline Management & Health Monitoring, Deal Risk Assessment & Escalation, Territory Design & Whitespace Optimization, Sales & CS Leadership Support

Why It Might Be a Fit

10+ years of experience in Revenue Operations, Sales Operations, or Customer Success Operations, with meaningful time supporting post-sale or Retain & Grow functions, demonstrated track record of building operational processes from scratch in ambiguous, high-growth environments

Requirements

• 10+ years of experience in Revenue Operations, Sales Operations, or Customer Success Operations
• Meaningful time supporting post-sale or Retain & Grow functions
• Demonstrated track record of building operational processes from scratch in ambiguous, high-growth environments
• Experience owning or co-owning retention and expansion metrics (NRR, GRR, churn, expansion ARR) in a B2B SaaS or subscription business
• Strong background in territory design, forecasting methodology, and pipeline management disciplines
• Bachelor’s degree in Business, Finance, Analytics, or a related field; MBA or equivalent analytical depth a plus
• Expert-level proficiency in Salesforce CRM
• Advanced Excel and PowerPoint skills
• Familiarity with CS platforms (Totango, Gainsight, ChurnZero, or equivalent) preferred; direct experience a plus
• Experience with conversation intelligence tools (Gong or equivalent) to surface customer risk signals is a plus

Benefits

• Medical, dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs