Role Overview
The Customer Success Account Manager builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. They identify, navigate, communicate, and influence key customer technical, business, and executive-level stakeholders.
What You Will Do
The Customer Success Account Manager synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations. They drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
Why It Might Be a Fit
The ideal candidate will have a Master’s degree in Business, Sociology, Psychology, Computer Science, or a related field, and 4+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
Requirements
- Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field
- 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
- Project Management Institute (PMI) or equivalent Project Management certification
- Prosci or equivalent certification
Benefits
- Dental insurance
- Vision insurance
- Medical insurance
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
To apply for this job please visit apply.careers.microsoft.com.
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