Customer Experience Manager, Mid-Market

Role Overview

We are seeking a Mid-Market Customer Experience Manager to deliver highly personalised and strategic experience for our most important Mid-market customers. This role is responsible for managing a focused portfolio of accounts and ensuring customers achieve measurable value from NAVEX solutions.

What You Will Do

Own the experience for a portfolio of mid-market customers, build trusted advisor relationships with executive and senior stakeholders, guide mid-market customers through the full lifecycle, and serve as the central point of coordination across sales, product, services, support and leadership teams.

Why It Might Be a Fit

You will thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. You will be trusted with real ownership and supported to do the best work of your career.

Requirements

• 5+ years in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership
• Proven ability to improve retention, expansion, and global CX performance
• Expertise in data-driven CX, customer health, and lifecycle analytics
• Strong executive communication and cross-functional influence skills
• Culture Agility
• AI Readiness

Benefits

• Meaningful Purpose
• High-Performance Environment
• Candid, Supportive Culture
• Growth That Matters
• Rewards for Results