Sales Operations Program Manager (Global)

Role Overview

The Sales Operations Program Manager acts as a central execution and orchestration layer across Global Sales Operations. This role is responsible for delivering high-impact initiatives across pipeline generation, retention, and sales enablement, ensuring strong coordination across regions and cross-functional teams within a fast-paced environment.

Strategic direction, priorities, and success metrics are defined by the Global Head of Sales Operations and Sales Operations Managers. The Program Manager is responsible for driving execution, coordination, and operational delivery against these priorities.

This is a highly cross-functional role combining program management, systems execution, and operational optimisation, designed to improve speed, consistency, and scalability of the Sales Operations function.

Key Responsibilities

Program Delivery & Execution

• Deliver Sales Operations initiatives aligned to Sales Ops leadership priorities
• Build and manage project plans, timelines, and dependencies
• Coordinate across Sales, Data, Marketing, and Technology teams
• Track progress, risks, and ensure on-time delivery

Systems & Tools Adoption & Support

• Drive adoption of core sales tools (e.g. Salesforce, Gong, Seismic, etc)
• Support configuration, admin tasks, and ongoing optimisation
• Creation of User Documentation
• Partner with Technology teams to translate business requirements into system changes

Global Process Standardisation

• Document and maintain global sales processes and standards
• Support rollout of consistent lifecycle definitions and workflows
• Identify opportunities to reduce duplication and improve efficiency across regions

Analytics & Insights Enablement

• Act as a bridge between Sales Ops and Data teams: Translate business requirements into reporting needs, Support validation and QA of reporting outputs
• Deliver light-touch analysis and insight summaries to support decision-making

Sales Ops Enablement & Operational Support

• Support preparation of key Sales Ops reporting (pipeline, retention, performance)
• Assist with new starter onboarding and training (tools, processes, frameworks)
• Reinforce best practices and consistent ways of working across regions

Ways of Working (Internal Alignment)

• Sales Operations Managers define strategy, priorities, and success metrics
• The Program Manager focuses on execution, coordination, and delivery
• All initiatives retain clear ownership with Sales Operations Managers
• The role operates globally, supporting across regions based on business priorities

Qualifications

What You Bring

• 4-6+ years of experience in Sales Operations, Revenue Operations, Program Management, or a related field
• Experience supporting sales, marketing, customer experience, or data-driven functions in fast-paced environments
• Strong project/program management skills, with the ability to manage multiple priorities and stakeholders
• Experience working with CRM systems (e.g. Salesforce) and sales tools (e.g. Gong, 6sense, etc.)
• Comfortable working with data, including supporting reporting requirements and validating outputs
• Outstanding communication and relationship-building skills
• High attention to detail with strong organisational skills
• Proven ability to deliver work within tight deadlines
• Experience working in global or cross-regional environments is an asset
• Bachelor’s degree or equivalent practical experience
• Strong understanding of core sales metrics (pipeline, conversion, retention)
• Ability to translate business requirements into actionable plans and system/process changes
• Experience coordinating cross-functional initiatives across Sales, Data, and Technology teams
• Proficiency in Microsoft Office and BI tools (Looker, Tableau, Power BI)
• Strong written and verbal communication skills, including ability to explain technical concepts clearly
• High levels of self-motivation, ownership, and continuous improvement mindset

Competitive base salary of $100,000 – 120,000 CAD complemented by an incentive plan. Comprehensive benefits package available to all full-time employees and part-time employees working a minimum of 24 hours per week. Flexible hybrid working model where employees typically work 1-2 days from Toronto office.