Customer Account Manager (FluentStream)

Role Overview

The Customer Account Manager is an entry-to-associate-level role responsible for managing a high-volume portfolio of small-to-mid-sized business customers. This role is designed for someone building foundational skills in account management and customer success within the telecom industry.

What You Will Do

Manage a high-volume portfolio of smaller business accounts, execute renewals, support at-risk save motions, respond to customer needs, and help customers get reliable value from their FluentStream solutions.

Why It Might Be a Fit

This role is ideal for someone with 0–2 years of experience in customer success, account management, or a customer-facing support or coordination role, with strong organizational skills and clear and professional written and verbal communication skills.

Requirements

• 0–2 years of experience in customer success, account management, or a customer-facing support or coordination role
• Strong organizational skills with the ability to manage a high volume of accounts with growing independence
• Clear and professional written and verbal communication skills
• Ability to identify and address common challenges using analytical thinking and established processes
• Familiarity with CRM platforms (Salesforce preferred) and standard business communication tools

Benefits

• Comprehensive Medical/Dental/Vision insurance
• HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)
• Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• FSA Healthcare & Dependent Care
• Commuter Benefits
• Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
• 401(k), including employer match, and Roth
• Employee Stock Purchase Plan (ESPP)
• Paid Time off, Sick Time, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel Assistance Services and Identity Theft
• Discount Program, Credit Union, Medicare Assistance, etc