Solutions Engineer

Role Overview

The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT business product. We are seeking a Solutions Engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API.

What You Will Do

Deliver an exceptional pre-sales customer experience, provide technical expertise, demonstrate the value of our solutions, and recommend architectural patterns.

Why It Might Be a Fit

You will thrive in this role if you have 7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, and have a solid track record of delivering and scaling an exceptional pre-sales customer experience.

Requirements

• 7+ years of experience in a Solutions Engineer (or similar) role
• Experience managing relationships with large, global, and complex organizations
• Experience providing higher level security and compliance support
• Thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products
• Exceptional presentation and communication skills
• Humble attitude, eagerness to help others, and desire to pick up whatever knowledge you’re missing

Benefits

• Relocation assistance
• Hybrid work model (3 days in the office per week)
• Opportunity to work with a highly-capable AI model
• Chance to foster customer advocacy and represent the voice of the customer with internal teams