Enterprise Customer Success Manager

Role Overview

As a Customer Success Manager, you will be the main point of contact with our valued customers, unlocking value for them and enabling them to achieve success and satisfaction. This role requires highly effective management and people skills, coupled with robust analytical capabilities.

What You Will Do

You will own the overall client relationship, establish a trusted and strategic relationship with each assigned client, and provide training, guidance, and advice to help them unlock maximum value using the Optimove platform.

Why It Might Be a Fit

This role is ideal for someone with a growth mindset, excellent communication and interpersonal skills, and a passion for helping clients achieve their business goals.

Requirements

• Bachelor’s degree
• 1-4 years of experience in relevant roles, ideally from software companies
• Extremely strong presentation and communication skills
• Proactive, highly organized, with the ability to manage multiple tasks
• A true value-enabler who relishes helping clients achieve their business goals
• Fast learner who can understand and articulate technology at any level
• Rich and effective interpersonal skills
• Strong analytical skills
• Growth mindset – always pushing yourself out of your comfort zone
• Excellent computer skills, including Excel
• Experience in technology-related fields, preferably web-based software
• Must be eligible to work in the UK – we are unable to provide sponsorship at this time

Benefits

• Vibrant, people-first culture
• Innovation, ownership, and continuous learning
• Modern office with a hybrid work model
• Daily lunch budget when onsite
• Fully stocked kitchen
• Wide range of social events throughout the year
• Recognised as one of the UK’s Best Workplaces in Tech and for Wellbeing