Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you will be responsible for managing high-touch accounts, helping increase product adoption and expansions, and renewing contracts. You will work with a global customer base and be a key player in a growing Customer Success team.

What You Will Do

Your responsibilities will include onboarding new customers, educating them on OutSystems’ best practices and resources, maintaining communication to ensure success, and providing business and product knowledge to develop effective success plans.

Why It Might Be a Fit

This role requires a proven ability to multi-task, adapt to constant change, and influence people internally and externally to drive outcomes. You will also need to be detail-oriented, well-organized, and able to work with minimal supervision.

Requirements

• Bachelor’s Degree (or equivalent) or higher
• 5+ years experience in a customer-facing services role
• Proven ability to multi-task and adapt to constant change
• Ability to gather and analyze data and apply to account management strategies
• Proven ability to consistently deliver projects and manage technical accounts
• Experience working with a technical customer base and/or corporate IT projects and processes
• Proven ability to influence people internally and externally to drive outcomes
• SFDC/Gainsight experience preferable

Benefits

• Real growth opportunities
• Structured programs designed to scale expertise
• Professional Development Fund
• Internal Mobility Program
• Global collective of world-class talent
• Inclusive culture
• Equal opportunity employer