Customer Success Manager, EMEA

Role Overview

PDQ is looking for a bold, customer-driven problem solver to join their high-performing pooled Customer Success program. As an EMEA Customer Success Manager, you’ll work across a dynamic book of European accounts, delivering proactive guidance, driving product expansion, and securing renewals.

What You Will Do

Drive renewal strategy and execution across a shared customer book of European customers, identify usage trends, recommend and coordinate cross-product expansions, and capture voice-of-the-customer insights to influence product roadmap and strategy.

Why It Might Be a Fit

In this role, you’ll help PDQ deepen relationships with their European customer base, directly impacting renewal rates, product adoption, and the overall customer experience across the region.

Requirements

• 2+ years of SaaS/B2B customer success or sales experience
• English and Slovenian language proficiency (speaking and writing)
• Experience assisting with or leading customer demonstrations and contract negotiations
• Strong aptitude to grasp technical products and concepts and convey them through product demonstrations
• Ability to demonstrate skilled discovery leading to uncovering customer opportunity
• Comfort working with Salesforce, Slack, and Microsoft Office

Benefits

• Equity opportunities
• Flexible working hours and relaxing work environment
• Company-provided laptop and accessories
• Experienced and supportive mentors invested in your growth
• A culture that encourages learning, professional development, and knowledge sharing
• Quarterly Company Values Award (team member nominated)
• Dental insurance
• Vision insurance
• Paid holidays