Customer Success Enablement Manager

Role Overview

Customer Success Enablement Manager will help the global Customer Success organization deliver consistent customer outcomes, faster ramp, stronger adoption, and better expansion readiness. This role will design practical enablement programs, tools, workflows, and coaching systems to make CSMs more effective in the moments that matter.

What You Will Do

Design, deliver, and iterate enablement programs for global Customer Success teams, create simple, repeatable frameworks to help CSMs know what great looks like across key customer moments, and partner with CS leadership to identify performance gaps and prioritize enablement needs.

Why It Might Be a Fit

This role requires 3 to 6+ years of experience in customer success enablement, revenue enablement, customer success, customer education, sales enablement, or a related GTM role, with a strong understanding of SaaS Customer Success motions and experience designing and delivering enablement programs for customer-facing teams.

Requirements

• 3 to 6+ years of experience in customer success enablement, revenue enablement, customer success, customer education, sales enablement, or a related GTM role
• Strong understanding of SaaS Customer Success motions
• Experience designing and delivering enablement programs for customer-facing teams
• Strong facilitation, communication, and content-building skills
• Comfort working globally across time zones, regions, and stakeholder groups
• Ability to turn ambiguous business problems into practical enablement programs
• Experience using systems like Salesforce, Gong, and AI-enabled writing or coaching tools such as LetterAI
• Strong program management instincts

Benefits

• Salary: $110,000 – $145,000 a year
• Hybrid work arrangement
• Opportunity to work with a global team