Customer Success Manager – Italian Speaker

Role Overview

The Customer Success Manager will be responsible for building relationships with SME accounts, improving customer lifespan, and increasing upsell and cross-sell opportunities. They will execute pro-active outbound communications and manage incoming customer sales requests.

What You Will Do

Coordinate contract renewals, upsell products, cover inbound customer calls, execute commercial campaigns, and manage customer satisfaction.

Why It Might Be a Fit

The ideal candidate has experience in Customer Success or Customer Support, is commercially oriented, and has strong analytical and communication skills. They must be fluent in English and a second language, and have a passion for building strong customer relationships.

Requirements

• Experience in Customer Success or Customer Support role
• Commercially oriented
• Strong analytical skills and goal-oriented mindset
• Strong communication and interpersonal skills
• Fluent in English and a second language (French, Spanish, Portuguese, Italian preferred)
• Ability to manage multiple priorities effectively

Benefits

• Hybrid work model
• Reasonable accommodations for individuals with disabilities