Senior Revenue Operations Analyst

Role Overview

This role is a critical part of PowerPlan’s Revenue Operations team, focused on strengthening the operational backbone of Customer Success. You will own the analytics, processes, and governance that ensure renewal accuracy, ARR integrity, and actionable customer health insights.

What You Will Do

Drive Renewal Data Accuracy & Forecasting Confidence, Deliver Actionable Customer Health & Churn Insights, Enhance NPS Program & Customer Feedback Framework, Ensure Data Accuracy & Governance Across CS Systems, Drive Forecasting Accuracy & Executive Reporting Excellence

Why It Might Be a Fit

2–5+ years in Customer Success Operations, FP&A, Revenue Operations, or Business Operations, Strong understanding of SaaS financial metrics, Experience with Salesforce reporting, Gainsight experience required

Requirements

• 2–5+ years in Customer Success Operations, FP&A, Revenue Operations, or Business Operations
• Strong understanding of SaaS financial metrics
• Experience with Salesforce reporting
• Gainsight experience required
• Ability to build dashboards
• Comfort with AI tools and automation
• Exceptional attention to detail
• Confident communicator

Benefits

• hybrid work arrangement
• onsite work required