Technical Account Manager B2B M2M-Mobilfunk

Role Overview

You will advise and support business customers on technical challenges in crisis-proof M2M communication, including Smart Grid and Smart Metering. You will be the first point of contact for technical matters and manage customer projects from presales consulting to technical onboarding and pilot operation to stable commissioning and expansion.

What You Will Do

You will process technical inquiries from customers, take over structured error analysis and sustainable problem-solving in testing and ongoing operation. You will work closely with sales, customer service, product management, and technical departments.

Why It Might Be a Fit

You will bring customer requirements structured into the further development of products and services. You will have the opportunity to work analytically, structured, and solution-oriented and bring a high level of self-initiative.

Requirements

• In-depth knowledge of the end-to-end application of IT and mobile communication technologies for machine-to-machine communication (M2M)
• Experience in advising complex ITK solutions in the B2B field
• Good knowledge of modern mobile communication technologies and secure IT communication paths
• Experience in IP management and secure connections, such as LWL-based networks, APN structures, and API gateways
• Analytical, structured, and solution-oriented work style
• Excellent communication and presentation skills
• In-depth experience in project management
• Very good German language skills and good English language skills in writing and speaking
• Completed degree or completed vocational training, e.g. in the field of electrical engineering, telecommunications, or information technology, or a comparable qualification, as well as several years of relevant professional experience

Benefits

• Unlimited employment contract
• Attractive remuneration package
• Monthly, tax-free and SV-free travel expense allowance of €50.00
• Occupational pension scheme with 20% employer contribution
• Individual opportunities for further education and training
• Collegial work environment
• Flexible working hours and possibility of mobile work
• Modern office with height-adjustable desks, air conditioning, barrier-free rooms
• Excellent national and regional public transportation connections and free employee parking spaces
• Technical equipment (laptop, docking station, screen, mobile phone)