Customer Success Manager

Role Overview

The Reltio Customer Success Manager (CSM) is responsible for driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership for our customers throughout their relationship with Reltio. You will serve as the primary post-sale point of contact after implementation and use in-depth knowledge of the products being sold, the customer industry and/or business processes, and technical expertise to facilitate adoption and utilization of Reltio products.

What You Will Do

Account management for large enterprise customers to help them gain value from Reltio as measured by retention, adoption, growth, and customer advocacy. Provide required visibility into Customer health by identifying adoption opportunities and retention risk to align internal teams around customer’s success.

Why It Might Be a Fit

You will inspire and guide customers towards meeting their goals through delivering unified, interoperable data to their business. As a CSM at Reltio, you will be the champion of our customers, building and maintaining strong relationships to ensure their success on our platform and the retention and growth of our customer base.

Requirements

• Bachelor’s degree or equivalent experience
• Minimum 5 years relevant work experience as a Technical CSM, Technical Account Manager or Success Architect in Enterprise Software space
• Deep knowledge of cloud software solutions, master data management, data governance, data quality and analytics concepts, architecture and use cases
• Ability to apply experience and deep industry knowledge to understand and navigate a customer’s decision-making process, goals, strategies, and business objectives
• Ability to build consultative effectiveness and establish trust with internal and external customers
• Ability to clearly articulate and quantify the business value that the solution delivers, as well as the specific business problems it addresses.
• Possess strong presentation, verbal and written communication skills and command credibility with senior executives
• Previous experience and expertise in data management consulting or solutioning
• Previous experience and expertise in software architecture and understanding how applications fit together within a customer’s ecosystem.
• Proven effectiveness at leading and facilitating executive meetings and workshops
• Strong discovery skills to uncover customer problems and the value associated with solving them

Benefits

• Market-based approach to pay
• Equal opportunity workplace
• Reasonable accommodation to applicants with physical and mental disabilities
• Flexible work arrangements