Senior Specialist, Marketing Operations

Role Overview

The Senior Specialist, Marketing Operations is a highly analytical, execution-focused role responsible for marketing operations, data quality, project delivery, and CRM campaign coordination. This role supports complex cross-functional initiatives, ensures data integrity, and keeps marketing work moving forward through strong project management, tooling expertise, and reporting.

What You Will Do

Support the development of RFPs, act as an escalation point for reservation-holder asset issues, own marketing and CRM reporting, maintain high standards for marketing and CRM data hygiene, manage Jira, coordinate CRM campaign projects, gather and organize inputs, assets, and approvals, and track marketing spend and campaign performance.

Why It Might Be a Fit

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals.

Requirements

• 8+ years of hands-on marketing operations experience
• Experience supporting RFP processes and vendor selection
• Proven experience coordinating multi-stakeholder CRM initiatives
• Experience handling escalated customer or reservation-holder issues related to marketing data or assets
• Advanced Jira experience
• Hands-on Salesforce CRM experience
• Strong Sigma experience
• Practical experience using AI tools for analysis, reporting, or insight generation

Benefits

• Competitive insurance including medical, dental, vision, and income protection plans
• 401(k) program with employer match and immediate vesting
• 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave