Manager, Sales Operations

Role Overview

The Manager, Sales Operations is responsible for leading and evolving the overall onsite service strategy to drive customer engagement, operational excellence, workforce participation, and revenue growth across all onsite fitting programs.

What You Will Do

Develop and execute the strategic vision for onsite service operations and customer engagement initiatives, build and implement scalable SOPs, operational standards, and best practices for onsite fitting events and customer interactions.

Why It Might Be a Fit

Strong leadership, coaching, and talent development capabilities, proven ability to drive customer engagement, participation, and customer loyalty, and ability to collaborate and communicate effectively with all levels of the organization.

Requirements

• Bachelor’s or Associate’s Degree preferred and/or 5+ years of related experience
• 5+ years of leadership or people management experience
• Proven experience building operational processes, training programs, SOPs, and scalable service strategies
• Strong leadership, coaching, and talent development capabilities
• Proven ability to drive customer engagement, participation, and customer loyalty
• Strong operational, analytical, and problem-solving skills
• Excellent organizational, communication, and time-management skills
• Ability to collaborate and communicate effectively with all levels of the organization
• Ability to manage multiple priorities in a fast-paced environment
• Schedule flexibility including evenings, weekends, and travel up to 75%
• Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Experience with reporting tools, dashboards, and operational metrics preferred
• Successful presentation and problem-solving skills
• Maintain sales materials and current product knowledge
• Outstanding customer service skills
• Accurate and professional written and verbal communication
• Strong organizational and planning skills
• Driven to meet goals and generate results
• Proficient in Microsoft Office software, and ability to use Point of Sales System (POS)
• Work requires significant local and regional travel to current clients, which requires a valid state driver’s license in good standing
• Willingness to work a flexible schedule (weekends, night and road-warrior travel)

Benefits

• Equal opportunity employer
• Diverse and inclusive workforce
• Equal employment opportunities to all employees and employment applicants