Key Account Manager – ShopBack Pay (Enterprise)

Role Overview

We are looking for a commercial, data-driven relationship builder who can blend consultative account management with a sharp eye for feature-led revenue expansion. The role involves delivering key value proposition to merchants, driving demand for adoption of best practices, and strategically growing merchant revenue with a consultative mix of channels, methods, and data-driven insights.

What You Will Do

Deliver key value proposition to merchants, drive demand for adoption of best practices, coordinate across internal teams, identify feedback, trends, and motivations from merchant engagements, conduct periodic performance reviews, and grow merchant revenue with a consultative mix of channels, methods, and data-driven insights.

Why It Might Be a Fit

This role requires a commercial, data-driven relationship builder with a proven track record in general sales and driving account growth through upselling platform features, premium add-ons, and value-added services. The ideal candidate should have a strong analytical mindset, e-commerce acumen, solution selling skills, and C-Suite engagement experience.

Requirements

• Minimum 2+ years of experience in key account management
• Proven track record in general sales and driving account growth
• Data-driven with strong analytical and problem-solving skills
• E-commerce acumen
• Solution selling skills
• C-Suite engagement experience
• Domain knowledge in Payments/Fintech
• AI competency

Benefits

• Competitive compensation based on performance
• Career progression paths and opportunities
• Candid, open, and collaborative culture
• Equal opportunity employer
• Diverse and inclusive environment