Customer Success Manager

Role Overview

Join the Enterprise Sales Team in the Business Unit Supplements at Packiro, a company making the packaging industry digital and sustainable. As a Customer Success Manager, you will support key accounts and major customers in packaging their products simply, flexibly, and sustainably.

What You Will Do

You will support the Enterprise Sales Team in administrative tasks, ensure smooth customer order processing, manage artwork, and contribute to increasing customer satisfaction.

Why It Might Be a Fit

You will benefit from a structured onboarding process, individual development plan, and opportunities for further training. You will also enjoy a hybrid work model, regular team events, and sports offers.

Requirements

• Completed commercial training or comparable qualification
• First experience in back office management or from the sales/agency field in a similar position
• Very good German language skills in writing and speaking, as well as good to very good English language skills
• In-depth knowledge of MS Office, especially Excel and PowerPoint
• Experience with CRM software (e.g. Salesforce) is an advantage
• Strong self-management and organizational skills
• Excellent communication skills

Benefits

• Attractive, performance-based salary package
• Access to an international and passionate supplement community
• Structured onboarding process with buddy system
• Individual development plan and opportunities for further training
• Hybrid work model with home office and team days
• Regular team events and workshops
• Up to four workations per year
• Sports offers and contribution to Urban Sports Club membership
• Contribution to occupational pension and Germany ticket
• Corporate benefits and exclusive discounts
• 32 vacation days (including Rosenmontag)
• 5 additional days of leave for social engagement